Privacy Policy

This Privacy Policy explains how Thomas Bradley Residential collects, uses, and protects your personal information when you use our website, contact us, or instruct us to provide estate agency services. We are committed to handling your data responsibly, transparently, and in accordance with UK data protection law.

Introduction

Effective date: 14 January 2026

This Privacy Policy explains how Thomas Bradley Residential (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, contact us, or instruct us to provide estate agency services.

We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Thomas Bradley Residential is a trading style of Thomas Bradley & Co (Scotland) Ltd, registered in Scotland (Company No. SC595386).

Registered Office:
1 Elizabeth Court
4 Stuart Street
East Kilbride
G74 4NG

Email: hello@thomasbradleyresidential.co.uk
Telephone: 01355 551 115

For the purposes of data protection law, we are the Data Controller of your personal data.

What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

Name
Email address
Telephone number
Postal address
Property details
Information submitted via contact forms or valuation requests

Information collected automatically

IP address
Browser type and version
Pages visited and time spent on our website
Cookies and similar tracking technologies

Information from third parties

Property portals (e.g. Rightmove, Zoopla)
Solicitors, surveyors, or mortgage advisers (where relevant)
Marketing or analytics providers

How We Use Your Personal Data

We use your data for the following purposes:

To respond to enquiries and contact requests
To provide property valuations and estate agency services
To market and advertise properties
To communicate with buyers, sellers, and professional advisers
To improve our website and services
To comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – where processing is necessary to provide estate agency services
Legitimate interests – for business operations, marketing, and service improvement
Consent – where you have explicitly opted in (e.g. marketing emails)
Legal obligation – where required by law or regulation

Marketing Communications

We may contact you with information about our services where:

you have requested a valuation or enquiry, or
you have opted in to receive marketing communications

You can opt out of marketing at any time by:

clicking the unsubscribe link in emails, or
contacting us directly

We will never sell your personal data to third parties.

Sharing Your Personal Data

We may share your data with trusted third parties where necessary, including:

Property portals and advertising platforms
Solicitors and conveyancers
Surveyors and professional advisers
IT, website, and CRM providers

All third parties are required to handle your data securely and in accordance with data protection law.

Data Retention

We retain personal data only for as long as necessary:

Enquiry data: typically up to 12 months
Client transaction records: up to 6 years (to meet legal and regulatory requirements)

Data is securely deleted or anonymised once no longer required.

Your Data Protection Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to enhance functionality and analyse website traffic. You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy (if applicable).

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Access to personal data is restricted to authorised personnel only.

Complaints

If you have concerns about how we handle your data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Thomas Bradley Residential
hello@thomasbradleyresidential.co.uk
01355 551 115